This is the weather in Mazatlán for the next 7 days.

Yes, all our pools are heated to ensure your comfort.

Access to our pools is available from 9:00 AM to 9:00 PM.

Yes, Wi-Fi service is complimentary and available throughout the hotel, both in rooms and common areas.

Yes, these facilities are available at Océano Palace and Star Palace hotels, and you can use them regardless of which of our hotels you are staying at.

Yes, we have fully equipped event rooms that can accommodate various occasions.

All our hotels are located in the Golden Zone by the beach. Nearby, you'll find a variety of bars, restaurants, nightclubs, shopping centers, and shops, as well as the Malecón of Mazatlán.

Under the lodging-only plan with included buffet breakfast, you have access to the common areas of the various hotels, such as the pool, gyms, beach area, and parking. Restaurants and bars have an additional cost during your stay from 7:00 AM to 12:00 PM.

Within the all-inclusive plan, you can enjoy all the facilities of Luna Palace Hotel and our other hotels (Océano Palace, Pacific Palace, and Star Palace). You'll have access to a buffet breakfast at Eclipse restaurant every morning from 7 AM to 12 PM, mimosa service during breakfast every day from 7 AM to 12 PM, à la carte lunch and dinner with different set menus daily, poolside snacks available all day, room service for food and beverages, in-room minibar service once a day, national open bar, and house cocktail selection. Additionally, you can experience live shows, evening entertainment, sports and recreational activities, and specialty restaurants with prior reservation

Yes, each hotel offers free parking for guests. However, bus parking has a daily cost of $150.

The check-in is available from 3:00 PM, and check-out must be done before 12:00 PM.

Early check-in is subject to availability. If you arrive before 3:00 PM, you can use the hotel facilities until your room is ready.
For a late check-out, there is an option called "late check-out," subject to availability and an additional cost, allowing you to use the room after the established time, up to 5:00 PM, or it will be considered as renting a full room.

Yes, all our hotels are beachfront and provide direct access to the beach. Guests can enjoy sun loungers and palapas in the area.

No, unfortunately we do not accept pets at the hotel

Yes, we offer laundry and dry-cleaning services for an additional fee.

Babysitting service is subject to availability. We recommend inquiring in advance.

In case of an emergency, please contact the front desk, and they will provide you with phone numbers for nearby medical centers or arrange for an ambulance.

Yes, if someone visits the hotel, an additional per-person fee will apply, which includes the same benefits as hotel guests on the same plan (all-inclusive or lodging-only).

When making a reservation through our website or call center, you will receive a confirmation email along with your reservation number.
For further clarification, you can contact us at 669 989 3200 during the hours of 7:30 AM to 7:30 PM.

If you are staying at Luna Palace, you can use the facilities of the four Palace hotels (Luna Palace, Oceano Palace, Star Palace and Pacific Palace).

If you lose your bracelet, a replacement may be subject to an additional cost. We recommend contacting the front desk for specific information about the procedure and possible charges associated with bracelet replacement.

Yes, there is an additional cost if you wish to change the view from your room. We suggest contacting the hotel reception area for detailed information about rates and room availability with different views.

You can check for available discount codes here: "Ofertas Palace"

To cancel or modify a reservation, it is essential to consult the cancellation policies of the website or agency where you made the reservation.
If you made your reservation directly with the hotel, you have 5 natural days before your arrival for any changes or cancellations; otherwise, a penalty will apply.

Yes, we accept major credit cards, including Visa, MasterCard, and American Express.

Yes, we offer 3, 6, and 9-month installment plans when paying the total cost of your stay with the following banks' cards.
• Afirme
• American Express
• Banbajio
• Banca Mifel
• Banco Azteca
• Banco Famsa
• Banjercito
• Banorte
• Banregio
• BBVA
• Citibanamex
• Falabella
• HSBC
• Inbursa
• Invex
• Konfio
• Liverpool
• Santander
• Scotiabank
To select each installment option, there is a minimum purchase requirement:
• 3 months: Minimum of 5,000 MXN
• 6 months: Minimum of 8,000 MXN
• 9 months: Minimum of 12,000 MXN

The number of beds in the room varies depending on the chosen accommodation; that is, the studio room has one bed, the junior suite has two beds, and the suite has four beds, all with a sea view.

No, all our hotels are smoke-free environments, so smoking inside the rooms and common areas is prohibited.

Yes, all our rooms are equipped with an ironing kit and other amenities for your comfort, such as:
Kitchenette
Blender
Plates and Cutlery
Grill
Microwave
Refrigerator
Coffee
Maker Toaster
Dining área
Safe box
Cable/Satellite TV
Telephone
Balcony/Terrace
Air conditioning
Hair dryer
Clock radio
Vanity mirror
Bathroom amenities
Ironing kit
Wireless Internet
Shower

To enjoy meals, it is necessary to go to the hotel's restaurants.

Yes, we have rooms adapted for people with disabilities, subject to availability. We suggest requesting them at the front desk.

Our rooms are designed to accommodate from 2 to 6 people, considering both children and adults, depending on the package in which you are staying

The Luna Palace hotel features a restaurant and a pool bar; however, during your stay, you have access to the various restaurants at Oceano Palace, Pacific Palace, and Star Palace hotels. The specific hours of each restaurant may vary, so we recommend checking with the hotel staff for more information.

In our establishment, we offer draft beer, including options like Tecate Light and Pacifico Amarilla.